Shipping

SHIPPING

Impract Reduction offers the following shipping options for delivery within the US, Canada and International destinations. We use reputable shipping companies and couriers to ensure safe handling and timely delivery. We are happy to offer the following shipping methods to our customers at this time.

United States

Regular (5-7 business days)

Shipping & handling charges: $4.95 USD; Orders over $50 free shipping and handling.

Canada & International Orders

Please contact us via our Contact form for shipping & handling charges.

Any orders placed after 9:00am (Pacific Standard Time) will not be processed until the next business day. For example, if we receive an order at 12:00pm on Friday, it will not be processed until Monday. Business days are Monday through Friday, excluding holidays determined by carriers.

All shipping charges are based on a flat fee shipment/per address.

Holidays may add an extra day to delivery times.

Separate order must be placed when sending to more than one destination.

SERVICE STANDARDS

We are constantly looking for ways to improve our service, and we’d love to get your feedback. Please submit your comments or questions via our Contact form and we will make every effort to respond as soon as possible.

SHIPMENT STANDARDS

Impact Reduction strives for excellent and fast service! All orders including expedited shipments are processed within 2-3 business days from your order date. Please allow 2-3 business day from your order date plus shipping time (based on the shipping option you select) to receive your order.

If a shipping error occurred on our part, we will gladly reimburse you for your shipping charges upon receipt of your merchandise. A shipping reimbursement will be credited to the credit card used on the original purchase. If you have any questions regarding our policy, please contact us via our Contact form.

Note: Impact Reduction will make exceptions to our processing time for special occasions, please don’t hesitate to contact us via our Contact form to notify us of your needs. Making sure gifts arrive in time for birthdays and special occasions is very important to us!

Returns and Exchange

RETURNS AND EXCHANGES

We take pride in maintaining excellent customer service. In the unlikely event an exchange and/or return is necessary, please follow our guidelines below.

Returns: Purchases may be returned for a full refund (excluding all shipping charges) if return shipment is postmarked within 14 days of your receiving the items. We can only accept returns of unused and unwashed items in their original condition. Returns must be accompanied by a copy of the sales receipt and an authorization number provided by Impact Reduction. Please notify us via our Contact form of items you are returning by mail so that we can provide you with an RMA (return merchandise authorization) number. See instructions below.

Returned items are customer’s responsibility until received by Impact Reduction. For this reason, we highly recommend using a tracked shipping method. Refunds may only be credited back to the card used to make the original purchase. Should the reason for needing to return an item be an error on the part of Impact Reduction we will gladly refund shipping charges.

Exchanges: Exchanges may be made within 14 days of receiving items from Impact Reduction. Items returned for exchange must be unused and unwashed and in their original condition and packaging. Items returned for exchange must be accompanied by a copy of the sales receipt and an authorization number. Please notify us via our Contact form of items you are returning for exchange and the items you wish to exchange them for, and we will provide you with an authorization code. See instructions below. Unfortunately we cannot process an exchange until we receive the returned items.

Customer is responsible for all shipping charges involved in the exchange process unless the reason for the exchange is based on an error on the part of Impact Reduction. In this case, we will also refund shipping charges. Should an item you requested in exchange be out of stock at the time we receive the returned item(s), you will be notified by e-mail. To avoid this possibility, we recommend returning items you want to exchange for a full refund and placing a new order for the items you would like instead. We cannot hold items requested in exchange.

Sale items: Items purchased on sale are final; no exchanges or returns.

Gift Exchanges: Items received as gifts may be exchanged subject to the same terms and conditions as regular exchanges above. If you have any questions regarding a gift exchange please contact us via our Contact form including details of the items you would like to exchange.

Return and Exchange Instructions:

  1. Contact us via our Contact form prior to making a return shipment. Include your original order number, the item(s) you wish to return and if making an exchange, which items you would like in exchange. Impact Reduction will provide you with an authorization number that you will need to include in order for your purchase to be returned or exchanged. ***Please note that we will not accept returns or exchanges without an authorization number.
  2. Ship return items in as-received condition using a tracked shipping method. Include a copy of your original sales receipt and authorization number.
  3. Upon receiving returned items, Impact Reduction will process credit card refunds or exchanges within two weeks.

Exceptions: Exceptions to the above Return and Exchange Policy are at the sole discretion of Impact Reduction and must be agreed to prior to any return shipment.  Impact Reduction is not responsible for returned items until we receive them.

 

Terms and Conditions

Terms and Conditions

 

This website is property of Impact Reduction Apparel company (“Impact Reduction Apparel”). We welcome all users to the Website. For users who are under 18 years of age (“Minors”), please read our privacy policy available on our Website. Our privacy policy explains our practices regarding the collection, use, and disclosure of personal information from Minors who register on the Website and describes a parent’s or guardian’s (each, a “Parent”) ability to limit the collection and use of data collected from the Minor. Individuals may use many aspects of the Website without providing any personal information.

By using the Website, you agree to be bound by all the terms and conditions contained in these Terms of Use. Please read these Terms of Use carefully. When you use any current or future version of the Website or any other Impact Reduction Apparel Website, you also will be subject to these Terms of Use. Please print a copy of these Terms of Use for your records. We may, from time to time, modify the Terms of Use. When we make changes, we will post those in a new Terms of Use. Your use of the Website following any such modification constitutes your agreement to the modified Terms of Use. You should visit this page periodically to learn of any changes to these Terms of Use.

User Comments

We welcome your comments about the Website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to us, whether through the Website, e-mail, facsimile, U.S. mail or other means, shall be and remain the exclusive property of  Impact Reduction Apparel. Your submission of any Comments shall constitute an irrevocable assignment to Impact Reduction Apparel of any and all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Impact Reduction Apparel and any of its affiliates will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments which you do not intend to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Trademarks

Any trademarks of Impact Reduction Apparel, LLC. and other marks indicated on our Website are trademarks or registered trademarks of Impact Reduction Apparel, LLC. All rights in such names are reserved.

All rights in the product names, company names, trade names, graphics, logos, page headers, button icons, scripts, product packaging, trade dress and designs of all Impact Reduction Apparel or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to Impact Reduction Apparel or their respective owners and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited, and nothing stated or implied on the Website confers on you any license or right under any trademark of Impact Reduction Apparel or any third party.

Copyright

All copyright rights in the text, images, photographs, graphics, user interface, music and other content provided on the Website, and the selection, coordination, and arrangement of such content, are owned by Impact Reduction Apparel or its third-party licensors to the full extent provided under the United States Copyright Act and all international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of the contents of the Website for any purposes. Nothing stated or implied on the Website confers on you any license or right under any copyright of Impact Reduction Apparel or any third party.

The Website and the information contained on it are for your personal, non-commercial use only. Except as otherwise specifically permitted in these Terms of Use, you will not broadcast, duplicate, copy, reproduce, edit, manipulate, modify, publish, rent, sell, publicly display, perform, distribute, transmit, or circulate to anyone the contents of the Website, or use the contents of the Website in litigation, or for any commercial or promotional purposes, without the express written consent of Impact Reduction Apparel or its lawful successors and assigns.

Notice of Copyright or Trademark Infringement

Impact Reduction Apparel respects and honors the intellectual property of others. If you believe that your work has been copied and is accessible on the Website in a way that constitutes infringement, please provide Impact Reduction Apparel with the following information: (1) identification of the copyrighted work claimed to have been infringed; (2) identification of the allegedly infringing material on the Website that is requested to be removed; (3) your name, address, and daytime telephone number, and an email address if available, so that Impact Reduction Apparel may contact you if necessary; (4) a statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law; (5) a statement that the information in the notification is accurate and, under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed; and (6) an electronic or physical signature of the copyright owner or someone authorized on the owner’s behalf to assert infringement of copyright and to submit the statement.

Forums

As used in these Terms of Use, “Forum” means an area, site, or feature (such as chat rooms, bulletin boards, and e-mail or instant messaging features) offered as part of the Website that enables visitors to submit, display and/or view content and/or to communicate, share or exchange content with other Website visitors and members of the general public. Any submission may be routed through our servers, third party servers on our behalf, and the Internet (where it may be viewed by the general public), so you have no expectation of privacy for any submitted content. Since we cannot guarantee security of information on a Forum, your use is at your own risk.

We are not responsible for the accuracy of any user content contained in any Forum or otherwise on our Website.

Submitted Content

There are two general purposes where you might submit content to us via the Internet or other means. The first is in connection with a contest, sweepstakes or other promotional activity. The second is in connection with a Forum. In the event you submit any content such as ideas, photographs or works of authorship in connection with any contest, sweepstakes or promotion, in consideration of your entry you will, by your submission, be deemed to have assigned to us all right, title and interest in the content you may have and you agree to execute any further documentation to effect or memorialize the transfer.

In connection with submissions to any Forum, we claim no ownership rights in any content (i.e., text, images, photos, video, sounds, or any other materials) that you post, except as provided in these Terms of Use. However, if you do post content on any Forum , you grant us a limited, non-exclusive, royalty-free, worldwide license to use, modify, publicly perform, publicly display, reproduce, sublicense and distribute the content in connection with our Website. Further, you agree to waive any “moral rights” associated with the content. If terms other than those provided in these Terms of Use apply to your submission, we will post those terms on the Website at the location of the feature or activity.

You represent and warrant that: (1) you own any content posted by you on the Website, Forum or otherwise submitted to us, and have the right to grant a license as stated in these Terms of Use, and (2) posting and publishing any content on or in connection with the Website, Forum or any offering does not violate any third-party intellectual property, publicity, privacy or contract rights. You will not submit any content which is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal or otherwise objectionable that would constitute or encourage a criminal offense, violate the rights of any party, or that would otherwise give rise to liability, or violates any law or obligation of confidentiality. You can only use the Forums in a noncommercial manner.

We may edit or delete any content provided by you at any time at our sole discretion. Further, we may screen or monitor submitted content for legal or other purposes, though we have no obligation to do so.

License and Website Access

Impact Reduction Apparel grants you a limited, revocable and nonexclusive license to access and make personal use of the Website but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Impact Reduction Apparel. This license does not include any resale or commercial use of the Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, spiders or similar data gathering and extraction tools.

Neither the Website nor any portion of the Website may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Impact Reduction Apparel. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Impact Reduction Apparel and its affiliates without express written consent of Impact Reduction Apparel. You may not use meta tags or any other hidden text using Impact Reduction Apparel name or trademarks without the express written consent of Impact Reduction Apparel. Any unauthorized use will immediately terminate the permission or license granted by Impact Reduction Apparel.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Impact Reduction Apparel so long as the link does not portray Impact Reduction Apparel or its products or services in a false, misleading, derogatory, or otherwise offensive manner as determined by Impact Reduction Apparel in its sole discretion. You may not use any Impact Reduction Apparel logo or other proprietary graphic or trademark as part of the link without express written permission of Impact Reduction Apparel. You may not make any other part of the Website, other than the home page of the Website, available as part of another service by “deep linking,” or otherwise, without prior written permission from Impact Reduction Apparel.

Third Party and Co-Branded Websites

The Website may contain hyperlinks (“Links”) to websites operated by persons or entities other than Impact Reduction Apparel (“Third-party Websites”) or to co-branded websites operated by a third party, including affiliates (“Co-branded Websites”). We provide these Links for your reference and convenience only. A Link from Impact Reduction Apparel to a Third-party Website does not imply or mean that we endorse the content on that Third-party or Co-branded Website or the operator or operations of that Website. You are solely responsible for determining the extent to which you use any content at any Third party or Co-branded Websites to which you might link from our Website.

Impact Reduction Apparel is not responsible or liable for any loss or damage incurred as a result of any dealings with any Third-party Website or Co-branded Website, any merchant or operator of a Third-party Website or Co-branded Website, or any other person with whom you may engage in any transaction.

Your Responsibilities

You agree to comply with all applicable laws in connection with your use of the Website, and any further limitations as may be set forth in any written or on-screen notice from Impact Reduction Apparel. As a condition of your use of the Website, you warrant that you will not use the Website for any purpose that is unlawful or prohibited by these Terms of Use. All information that you provide in connection with a purchase or transaction or other interaction with the Website or any Co-branded Website will be accurate, complete, and current. You will pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other interaction with Impact Reduction Apparel or any Co-branded Website at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other interactions.

By using the Website, you agree not to violate or attempt to violate the security of the Website, including, by way of illustration but not limitation, actions like accessing data not intended for you or logging into a server or account that you are not authorized to access; attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; attempting to interfere with service to any user, host, or network, including, without limitation, by way of submitting a virus to or overloading, “flooding,” “spamming,” “mailbombing,” or “crashing” the Website; sending unsolicited email, including promotions and/or advertising of products or services; and forging any TCP/IP packet header or any part of the header information in any email or posting.

Risk of Loss

All products purchased from the Website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Impact Reduction Apparel. Title to products purchased on the Website, as well as the risk of loss for such products, pass to you when Impact Reduction Apparel delivers these items to the carrier.

Product Information

Impact Reduction Apparel attempts to be accurate in describing its products. We do not warrant that product descriptions or other content of the Website are complete, reliable, current, or error-free. In some cases, merchandise displayed for sale at the Website may not be available in retail stores. Unless otherwise stated, the prices displayed at the Website are quoted in U.S. Dollars.

Colors

We made every effort to display as accurately as possible the colors of our products that appear at the Website. As the actual colors you see depend on your computer monitor, however, we cannot guarantee that your monitor’s display of any color will be accurate.

Disclaimer of Warranties and Limitations on Liability

Impact Reduction Apparel provides this Website on an “as-is” and “as available” basis. To the maximum extent permitted by law, Impact Reduction Apparel disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, as to the operation of the Website. This disclaimer also applies to the information, content, third-party content, materials, products, services, or linked services provided on or through the Website, including, without limitation:

that the information provided through the Website will be free from error, omission, interruption, defect or delay in operation, or from technical inaccuracies or typographical errors; that the Website will be available at any particular time or location;

that the defects or errors in service will be corrected; or that the content on the Website is free from viruses or other harmful components.

Any information on this Website is subject to change without notice and we disclaim all responsibility for these changes. You expressly agree that your use of this Website is at your sole risk.

In no event will Impact Reduction Apparel, or any party involved in creating, producing, or delivering the Website, be liable for any damages of any kind arising from the use of the Website, including, but not limited to direct, indirect, incidental, exemplary, punitive, special and consequential damages or any damages of any type or nature arising out of your access, use, misuse, or inability to use the Website or any linked sites or services; in the event a third party intercepts or decrypts any transmission of information that you provide to Impact Reduction Apparel through the Website; or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission computer virus, or line or system failure, whether in an action under contract, negligence, tort, strict liability, or any other theory, even if we have been previously advised of the possibility of such damages. Certain states or jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply and you may have additional rights.

Indemnification

You agree to defend, indemnify, and hold harmless Impact Reduction Apparel and its affiliates, successors and assigns, and its and their respective directors, officers, employees, agents, co-branders or other partners from and against any and all allegations, claims, demands, actions, causes of action, proceedings (whether threatened or pending), orders, damages, losses, liabilities, costs and expenses, including reasonable attorney’s fees and other legal expenses, and judgments of any kind of nature, incurred by Impact Reduction Apparel arising out of or relating to your use of the Website, your violation of these Terms of Use, or your violation of any rights of another.

Miscellaneous Provisions

Impact Reduction Apparel may discontinue the Website at any time and for any reason, without notice. We may change the contents, operation, or any and all other features of the Website at any time for any reason, without notice. We may discontinue or restrict your use of the Website at any time for any reason, without notice.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Impact Reduction Apparel as a result of these Terms of Use or your use of the Website. Nothing contained in these Terms of Use will take away from Impact Reduction Apparel right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Website or information provided to or gathered by Impact Reduction Apparel with respect to such use. A printed version of these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

The failure of Impact Reduction Apparel to enforce any provisions of these Terms of Use or respond to a breach by you or other parties will not in any way waive its right to enforce subsequently any terms or conditions of these Terms of Use or to act with respect to similar breaches.

If any provisions in these Terms of Use are invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect, and the invalid unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

These Terms of Use represent the entire and final agreement regarding our Website and any Forum content, and supersedes any prior or contemporaneous communications between Impact Reduction Apparel and you regarding our Website and its contents. All rights not expressly granted to you in these Terms of Use are reserved to Impact Reduction Apparel.

These Terms of Use were last updated on February 2015.

Privacy Policy

Privacy Policy

At Impact Reduction, our relationship with our customers is very important to us. That is why we make every attempt to ensure your privacy and security. We collect customer specific information in an effort to communicate details about our products, services, contests, and promotions. You should be assured that Impact Reduction will never disclose your identity or personal information to any third party, unless it is necessary to provide you with products or services from Impact Reduction.

Online Orders

When you place an order over our web site, we will ask for your payment method preference, credit card account number, CVN, and expiration date (if applicable), name as it appears on your credit card, “bill to” address, shipping address, daytime phone number, and e-mail address. Some of this information may be stored in the form of a “cookie” in your computer. Cookies are small files that are stored on your computer. Your browser should give you the option to refuse cookies. Impact Reduction web site requires that you have cookies enabled on your browser security settings.

We may use your IP (Internet Protocol) address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

We may also use your contact information from your online order to e-mail you newsletters that inform you of new products and special features at Impact Reduction, should you choose to opt-in. We may also offer you special promotions. If you prefer not to receive these e-mails, please indicate that when completing your order.

Credit Card Safety

Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it’s a highly sophisticated method of scrambling data as it travels from your computer to our website’s servers.

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Address line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https”.

Special Offers

We will occasionally send members of our distribution list information and valuable offers by e-mail or text message. Subscription to our list is completely voluntary. You may unsubscribe at any time. To unsubscribe from receiving e-mails, please click on the appropriate link at the bottom of the received e-mail. To unsubscribe from receiving text messages, please follow the directions on the received text message. You can also contact us directly to unsubscribe for either e-mails or text messages.

For Concerned Parents

If you have concerns about our services and wish to find out if your child is a member of our distribution list or wish to cancel your child’s membership, please contact us immediately. Our communications are intended for those who are at least 13 years old. Impact Reduction will not knowingly accept personal information from anyone under 13.

Contact Us

If you have any questions about this privacy statement, your dealings with Impact Reduction, wish to unsubscribe or want to update your information, you can contact us at:

Customer Service

Impact Reduction

140 Encinitas Blvd Suite 319

Encinitas, CA 92024

Conact us via our Contact form

Our Privacy Policy was last updated on February 2015. We may make changes to our Privacy Policy at any time, as permitted by law. If we make changes, we will notify you by posting the changes to this website.